You can reach our team anytime at support@secretartisans.com or call us at +91 6377729199. We aim to respond to all queries within 24 hours. You can also use our Contact Us page to send us a message directly.

If you need to cancel or modify your order (personalization details, shipping address, etc.), please contact us at support@secretartisans.com as soon as possible after placing your order. We process orders quickly, so changes can only be accommodated if the order hasn’t yet been packed or shipped.

If you’re not satisfied with your purchase, you can request a return within the window stated in our Refund & Returns Policy. Simply email support@secretartisans.com with your order number and reason for return, and our team will guide you through the process. Please note personalized/engraved items may not be eligible for return unless defective.

Delivery timelines depend on your location, but most orders are processed within 1–3 business days and delivered within the timeframe listed on our Shipping Policy page. You’ll receive a tracking link via email once your order ships.

We currently offer standard shipping across India through trusted courier partners. Shipping charges (if any) and estimated delivery times are calculated at checkout based on your location. For full details, see our Shipping Policy.

Each of our brass pieces is handcrafted and quality-checked before shipping. If you receive a damaged or defective item, contact us within 48 hours of delivery at support@secretartisans.com with photos of the issue, and we’ll arrange a replacement or refund as per our Refund & Returns Policy.

Yes. Every Secret Artisans piece — compasses, telescopes, tripods, binoculars, and opera glasses — is handcrafted in brass by skilled artisans. Because of this, you may notice slight natural variations from piece to piece, which is part of what makes each item unique.

Select items, such as our personalized compasses and opera glasses, can be custom engraved. Look for the “Personalized” label on the product page, or reach out to us at support@secretartisans.com to check if a specific item can be customized.