Last Updated: 31th August 2026
Welcome to Secret Artisans. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.
1. About Our Store
Secret Artisans offers carefully selected products and artisan creations through our online store. We aim to provide accurate product information, images, prices, and availability. However, slight variations in colour, finish, texture, or appearance may occur, particularly with handcrafted products.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, dimensions, colours, and other information are accurate.
However:
- Product colours may appear slightly different depending on your screen or device.
- Handmade or artisan products may have minor variations that are part of their character and uniqueness.
- Product availability may change without prior notice.
- We reserve the right to correct errors in product descriptions, pricing, or availability.
3. Prices
All product prices displayed on our website are in Indian Rupees (₹) unless stated otherwise.
Prices may be changed at any time without prior notice. Any applicable taxes, shipping charges, or other charges will be shown during checkout where applicable.
4. Orders
When you place an order, you are making a request to purchase the selected products.
After placing an order, you should receive an order confirmation through the email address or contact details provided during checkout.
An order is considered accepted once we have confirmed it for processing.
We reserve the right to cancel or refuse an order in certain circumstances, including:
- The product is unavailable.
- There is an error in the product price or information.
- We are unable to verify the order or payment.
- We suspect fraudulent or unauthorized activity.
- Delivery to the provided address is not possible.
If we cancel an order after payment has been received, we will process the applicable refund.
5. Payment
We accept the payment methods displayed during checkout.
You agree to provide accurate and complete payment information when placing an order.
Orders may not be processed until payment has been successfully received and verified.
6. Shipping & Delivery
- We currently offer delivery within the locations shown as available during checkout.
- Shipping charges and estimated delivery times may vary depending on the delivery location, product, order size, and shipping method selected.
- Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, transportation issues, or other unforeseen events.
- Please make sure that your shipping address and contact details are correct before completing your order.
- Once an order has been dispatched, delivery is handled by the selected courier or shipping partner.
7. Delayed, Damaged, or Incorrect Orders
- If your order arrives damaged, incorrect, or significantly different from what you ordered, please contact us as soon as possible.
- Where appropriate, we may request photographs, videos, or other information to help us investigate the issue.
- We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy.
8. Returns & Refunds
Returns, replacements, cancellations, and refunds are subject to our Return & Refund Policy.
Please review that policy before placing an order.
Certain products may not be eligible for return or replacement due to their nature, condition, customization, or other applicable restrictions.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed or shipped.
If cancellation is accepted, any applicable refund will be processed according to our Return & Refund Policy.
10. Customer Information
You are responsible for providing accurate information when placing an order, including your:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information, where required
- We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
11. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, or misuse our website content without permission.
- Upload or transmit harmful software or malicious content.
- Interfere with the normal operation of the website.
12. Intellectual Property
All content on this website, including logos, text, photographs, graphics, product images, designs, and other materials, belongs to Secret Artisans or its respective content owners unless otherwise stated.
You may not reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.
13. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.
These services may have their own terms and privacy policies. We are not responsible for the policies or practices of third-party websites or services.
14. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.
15. Limitation of Liability
To the extent permitted by applicable law, Secret Artisans will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means that you accept the updated terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.
18. Contact Us
If you have questions about these Terms & Conditions or your order, please contact us:
Secret Artisans
Email: support@secretartisans.com
Phone: +916377729199
Address: B17, Ground Floor, Surya Nagar, Near Community Hall, Alwar, Rajasthan, 301001
We will be happy to assist you.
By using our website or placing an order with Secret Artisans, you acknowledge that you have read and agreed to these Terms & Conditions.