Shipping Policy
Last Updated: 31th August 2026
At Secret Artisans, we carefully pack every order to help ensure your products reach you safely. We offer shipping within India as well as international shipping to selected countries.
1. Shipping Locations
We ship orders across India and to selected international destinations.
International shipping availability may vary depending on the destination, product size, weight, and applicable shipping restrictions. Available shipping options will be shown during checkout.
2. Shipping Charges
Shipping charges are calculated based on the delivery location, package size, weight, and shipping method.
For orders within India, our standard shipping charge may be ₹40, unless a different charge is shown at checkout.
We may also offer free shipping on orders that meet the minimum order value specified on our website.
For international orders, shipping charges will be calculated and displayed at checkout based on the destination and shipping service selected.
3. Order Processing
Orders are normally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, festivals, holidays, or periods of high order volume, processing may take longer.
4. Delivery Time
After your order has been dispatched, estimated delivery time depends on your location and the courier service.
Domestic Orders — India
- Local/nearby locations: 2–5 business days
- Other locations in India: 3–7 business days
- Remote locations: Delivery may take additional time
International Orders
International delivery times vary depending on the destination, courier service, and customs clearance.
As a general estimate, international orders may take approximately 7–20 business days after dispatch.
International delivery times are estimates and are not guaranteed. Customs clearance or local delivery conditions may cause additional delays.
5. Order Tracking
Once your order has been shipped, we may provide tracking details through email, SMS, WhatsApp, or your customer account, depending on the shipping service used.
You can use the tracking information provided to check the status of your shipment.
6. Delivery Address
Please make sure your shipping address, phone number, and other contact details are correct before placing your order.
Secret Artisans is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Incorrect phone numbers
- Customer unavailability
- Refusal to accept the package
- Failure to respond to courier delivery attempts
For international orders, customers are responsible for providing a complete and accurate international shipping address and contact information.
If a package is returned because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.
7. International Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.
Please be aware that:
- Customs authorities may inspect or open packages as part of their standard procedures.
- Customs clearance may cause delays beyond the estimated delivery time.
- Secret Artisans is not responsible for customs-related delays.
- If a customer refuses to pay applicable customs duties or taxes and the package is returned, additional shipping or return charges may apply.
- Some products may not be eligible for international shipping due to destination restrictions, product characteristics, or applicable laws.
Customers are responsible for checking the import rules and requirements of their country before placing an international order.
8. Delayed Deliveries
We work with third-party courier partners to deliver your orders. While we do our best to ensure timely delivery, delays may sometimes occur due to circumstances outside our control.
These may include:
- Weather conditions
- Public holidays
- Transportation delays
- Courier-related issues
- Natural disasters
- Strikes or other disruptions
- Remote delivery locations
- Customs clearance
- Government or regulatory requirements
- Unexpected events
- If your order is delayed, please contact us and we will do our best to assist you.
9. Damaged Packages
Please check your package when it arrives.
If the package appears seriously damaged, please take photographs or a video of the package before opening it, if possible.
If the product inside is damaged, contact us as soon as possible with:
- Your order number
- Photographs of the package
- Photographs/videos of the damaged product
- A brief description of the issue
- We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
10. Wrong or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and photographs of the received package and products so that we can investigate and assist you.
11. Multiple Products in One Order
If your order contains multiple products, they may be shipped together or separately depending on product availability, size, weight, or courier requirements.
If products are shipped separately, you may receive separate tracking information.
12. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.
COD availability may depend on the delivery location and courier service. COD may not be available for international orders.
13. Shipping Restrictions
Some products may not be available for delivery to certain locations due to their size, weight, nature of the product, courier restrictions, customs regulations, or applicable laws.
If we are unable to ship an order to your selected destination, we will contact you and provide an appropriate solution.
14. Contact Us
If you have any questions about your order or delivery, please contact us:
Secret Artisans
Email: support@secretartisans.com
Phone: +916377729199
Address: B17, Ground Floor, Surya Nagar, Near Community Hall, Alwar, Rajasthan, 301001
We are always happy to help.
Please note: Shipping charges and estimated delivery times displayed at checkout are the most relevant information for your specific order.