Your order will typically arrive within 10–15 business days from the date of purchase. Delivery times may vary slightly depending on your location and courier service.

We accept a wide range of secure payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI, Net Banking, and Wallets
• PayPal (for international customers)
• Cash on Delivery (where available)

• You can return products within 30 days of delivery.
• Items must be unused, in original packaging, and with tags intact.
• Refunds are processed within 7–10 business days after we receive the return.
• For damaged or wrong items, we cover return shipping.

Yes, we ship internationally. Shipping charges and delivery times vary depending on the destination country. Customs duties and taxes (if any) are the responsibility of the customer.

Once your order is shipped, you’ll receive a tracking number by email/SMS. You can track your order using that link or by visiting our Order Tracking page on the website.

Yes, absolutely. We use SSL encryption and trusted payment gateways to protect your personal and payment information. Your data is always safe with us.

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Share photos/videos of the issue with our support team.
• We’ll arrange a replacement or full refund at no extra cost.

No, you can checkout as a guest. However, creating an account lets you save your details, track orders easily, and receive special offers.

You can reach our friendly support team via:

• Email: support@yourstore.com
• Phone: +91-XXXXXXXXXX (Mon–Fri, 10 AM–6 PM IST)
• Live Chat: Available on our website during business hours

At Secret Artisans, every product is handcrafted with care and attention to detail. We combine traditional craftsmanship with modern design, making each piece unique. Our focus on quality, sustainability, and authenticity sets us apart.