Frequently Asked Questions

How can I check the status of my order?

After placing your order, you’ll receive a confirmation email with your order number. You can log into your account on the store or use the tracking link (sent once the order ships) to see where your package is and its current status.

What payment methods are accepted?

We accept major credit/debit cards, net banking, UPI/payments (if applicable in your region), and any other payment gateways listed at checkout. All payments are processed securely through Shopify’s payment system.

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 7 days for a full refund. Please ensure the item is unused and in its original packaging.

How long will delivery take?

Delivery times depend on your location and the shipping method selected. Typical domestic delivery takes 3 to 7 business days; international orders may take 7 to 14 business days. You’ll be able to track your package once it’s shipped.

Can I cancel or change my order after placing it?

If your order is still in the “Processing” state (i.e., not yet shipped), you may contact us as soon as possible to request changes or cancellation. Once the order has shipped, we won’t be able to cancel it—but you can still initiate a return once delivered.

What happens if my item is damaged or incorrect when I receive it?

We’re sorry that happened. Please contact us within 7 days of delivery with a clear photo of the item and packaging. We’ll arrange for a replacement or full refund at no extra cost to you.

What if my delivery address was entered incorrectly?

If you realize your address is wrong and your order hasn’t yet shipped, contact us immediately and we’ll try to update it. If the order has already shipped, we may not be able to make changes—so you may need to return the item after delivery for a refund or exchange.

How can I create or manage my account on the store?

Creating an account is simple: click “Sign Up/Register” and enter your mobile number and OTP. Once logged in, you can view your past orders, check status, save shipping addresses, and update your profile information.

How do I contact customer support if I still have questions?

If you can’t find your answer here, please contact us via info@secretartisans.com, WhatsApp/phone [insert number], or through the live-chat option on our website. We aim to respond within [insert time period, e.g., 24 hours] during business days.